Had a Coyote Point Load balancer go wrong (HDD problem) so having to return it. That’s fair enough, it’s par for the course.
Even the fact it has to be shipped to NY (from the UK) is not unreasonable. But to ask for the original packaging.. Come on! The device is four years old and lives in a 19″ rack in a colo suite.. Where on earth am I going to keep the packaging?!
Classic.
Jims' Network Diary - musings of a network admin 
When I told CP that I didn’t have a box, they tried charging me $200 for a box! Needless to say, I got on to my UK supplier and managed to get them to blag a free box.. more the principle than anything.